Privacy Policy

1. Information We Collect

We collect information necessary to operate and improve our Services, including:

Information You Provide

• Account registration details such as your name, phone number, email address, delivery address, and business information.
• Order details, transaction records, payment information, and delivery instructions.
• Communications, feedback, support requests, and any content uploaded through the platform.

Information Collected Automatically

• IP address, device information, browser type, app usage data, and log information.
• Real-time and background location data to facilitate deliveries, optimize routing, track orders, and improve operational efficiency.
• Cookies and similar technologies used for authentication, analytics, and platform functionality.

Information from Third Parties

• Payment confirmation data from payment processors.
• Verification and fraud prevention information from identity verification providers and financial institutions.
• Logistics or mapping information from third-party integrations.

We do not knowingly collect sensitive personal data except where required and with your explicit consent.

2. How We Use Your Information

We use your information to:

• Create and manage user, merchant, and rider accounts.
• Facilitate deliveries, process payments, and manage transactions.
• Provide customer support and communicate updates, notifications, and service-related messages.
• Optimize delivery operations, route efficiency, and platform performance.
• Detect fraud, prevent unauthorized activities, and enforce platform policies.
• Analyze trends and improve our products, services, and user experience.
• Comply with applicable legal, regulatory, and tax obligations.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Trusted third-party service providers such as payment processors, cloud hosting providers, mapping services, and logistics partners under strict confidentiality obligations.
• Merchants, riders, and customers only to the extent necessary to complete transactions and deliveries.
• Regulatory authorities, law enforcement agencies, or courts where disclosure is required by law or legal process.
• Potential investors, successors, or acquiring entities in the event of a merger, acquisition, restructuring, or asset transfer, subject to appropriate safeguards.
• Third parties through aggregated and anonymized data that does not identify individual users.

4. International Data Transfers

Where your data is processed or stored outside Nigeria, we implement appropriate safeguards, including Standard Contractual Clauses and equivalent data protection measures, to ensure your information receives protection consistent with applicable Nigerian data protection laws.

5. Data Retention and Deletion

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Certain financial and transaction records may be retained for statutory periods required under applicable laws.

You may request deletion of your personal data by contacting [email protected], subject to legal and operational retention requirements.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain platform functionality and user authentication.
• Analyze platform performance and user engagement.
• Personalize user experience and improve services.

You may manage cookie preferences through your browser settings or applicable consent tools. Third-party cookies are governed by the respective third-party privacy policies.

7. Your Rights Under Applicable Data Protection Laws

Subject to applicable laws, you may have the right to:

• Access your personal data.
• Request correction or deletion of inaccurate information.
• Restrict or object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Request portability of your personal information.

Requests may be submitted to [email protected], we respond within 30 days. We acknowledge Your right to lodge complaints with the Nigeria Data Protection Commission (NDPC).

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption, access controls, secure servers, monitoring systems, and periodic security reviews. While we strive to protect all data, no system can guarantee absolute security.

9. Children’s Privacy

Daash Services are intended for users who are 18 years or older. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our platform and may also be communicated through email, app notifications, or dashboard alerts. Continued use of the Services after updates constitutes acceptance of the revised Policy.

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